Returns & Refunds
Returns & Refunds
We want every SpaceHaven order to feel considered from the moment it arrives. If something is not right, our team can review your order and guide you through the appropriate return or refund process.
Support Email
info@spacehaven.lat
Order Processing
3–5 business days
Before starting a return
Return eligibility can depend on the condition of the item, the details of the order, and the reason for the request. Please contact SpaceHaven before sending any item back so our team can review the request and provide the correct next step.
Have your order details ready
Include the order number, the item involved, and a clear description of the issue. Accurate details help our team review the request more efficiently.
Keep the item and packaging together
Please keep the item, included components, labels, and packaging available until the request has been reviewed and return instructions have been provided.
Wait for return instructions
Do not send a package back before receiving instructions from our team. This helps ensure the return is directed and handled correctly.
A clear return process
Each request is handled individually so that the condition of the item and the order details can be reviewed before a return, replacement, or refund is arranged.
Send your request
Contact SpaceHaven and provide your order number and the reason for your request.
We review the details
Our team reviews the order information and may request additional details or photos.
Follow the instructions
If a return is approved, follow the return method and packaging guidance provided.
Inspection and resolution
Returned items are reviewed before the applicable refund or other resolution is completed.
What happens after a return arrives
Once an approved return is received, it can be inspected against the original request. Refund handling begins after the return review is completed.
Return inspection
The returned item is reviewed to confirm its condition and the details of the approved request.
Refund processing
When a refund applies, it is processed after the return has been reviewed and approved.
Payment provider timing
The time for funds to appear can vary depending on the original payment method and financial institution.
Should I send an item back before contacting SpaceHaven?
What information should I include in a return request?
What if my item arrived damaged or incorrect?
When does refund processing begin?
Can I exchange an item?
Have a question about your order?
Send us your order details and a clear description of what you need help with. We will use that information to review your request and provide the appropriate next step.